ABSTRACT
Raw datasets were sourced from a U.S. based provider of digital gambling payments systems, who has demanded to remain anonymous. The raw datasets cover a time period of 6-years (2015-2021), representing over 300,000 customers and approximately 90 million transaction records. One of these raw datasets is a transaction log file representing customer payment transaction data across a variety of gambling merchants (e.g., online casinos, sportsbooks, and lottery providers). With this article we describe the transaction log file and provide two filtered subsets of the data. The subsets contain 1-year of customer payments transaction records for two gambling merchants: (1) a casino-focused brand and (2) a sports-focused brand. These data will be particularly helpful to researchers in the fields of gambling studies and behavioral sciences, and more generally for data and computer scientists. With digital payments becoming increasingly prevalent across the gambling industry, these data can be used to explore how individuals' payment behavior can inform us about their gambling behavior. The granularity and timespan of the data provide an opportunity to apply a variety of data science and machine learning techniques.
ABSTRACT
PurposeThe purpose of this paper is to examine crisis management practices among gambling-related hospitality business stakeholders (GBSs) during the coronavirus disease 2019 (COVID-19) pandemic.Design/methodology/approachAn online survey was administered to a sample of GBSs resulting in 64 completed surveys. The survey explored the COVID-19 crisis using a three-phase framework: preparedness (prior experience and response plans), response (level of importance and use of crisis practices) and future (confidence in recovery, beliefs about consumer behavior and new strategies). Independent-samples t-tests were conducted to investigate the influence of preparedness variables on crisis management capabilities. Importance-Performance Analysis was used to evaluate GBSs' crisis management capabilities and identify where performance might be improved. Factor analyses were employed to explore groupings of response practices as well as future strategies.FindingsPrior experience had a significant impact on GBSs' crisis management. IPA indicated gaps between the importance GBSs assign to response practices and their corresponding level of use, specifically for those related to marketing and government. Factor analysis revealed response practices did not group according to the questionnaire's four themes, instead, three themes of marketing, efficiency and expenses were revealed. Prevention and hygiene emerged as dominant themes with respect to future strategies.Originality/valueThis is a timely study that investigates crisis management among GBSs during the COVID-19 pandemic. It provides important methodological contributions as well as valuable practical considerations for gambling-related hospitality businesses.
ABSTRACT
The COVID-19 pandemic has generated countless research questions for academics in every conceivable field. Chief among those are the biomedical questions, particularly those related to diagnosis, prevention and treatment (National Institutes of Health, 2020), as this public health crisis relentlessly spreads across the globe. Meanwhile, virtually every other research field finds itself exploring the intersections of those biomedical questions with more specific queries on a range of everyday impacts. Sweden's approach to COVID-19 has captured the imaginations of critical thinkers worldwide. Sweden has resisted the tendency of governments to shut down society, instead electing for a more sustainable approach. Our question here is simple: what can the gaming world learn from what we might call "The Sweden Experiment"? (PsycInfo Database Record (c) 2021 APA, all rights reserved)